Contact
If you have a question about an order, a product or delivery, please get in touch. Kotoisa handles customer service for purchases made through this website.
Email us
What to include
Please include your order number if you have one, the product name and a short description of what you need. Never send payment-card details by email or through the contact form.
When we reply
Messages are reviewed Monday to Friday. Please allow up to three working days for a response during busy periods. Messages sent on weekends or UK bank holidays are handled from the next working day.
What happens next
- We read your message.
- We reply by email.
- We help with the product, delivery, return or order query.
Our company
Kotoisa is operated by KOTOISA HOME RETAIL LTD, company number 17548006. Registered office: 6 Haddon Close, Rhyl, United Kingdom, LL18 2JP.