Contact Information

Kotoisa is the trading name of KOTOISA HOME RETAIL LTD, registered in England and Wales, company number 17548006. Registered office: 6 Haddon Close, Rhyl, United Kingdom, LL18 2JP.

Last updated: 2 November 2026

We are happy to help with questions about Kotoisa, our products or an existing order.

Customer support

Email: hello@kotoisa.co.uk
Website: kotoisa.co.uk

Messages are reviewed Monday to Friday, excluding UK bank holidays. Please allow up to three working days for a response during busy periods.

Order enquiries

When contacting us about an order, please include:

• Your full name

• Your order number

• The email address used at checkout

• A brief description of how we can help

Please do not send payment-card details, passwords or other unnecessary sensitive information by email.

Returns, damaged goods and delivery problems

Contact us before returning an item. Some products are dispatched by different fulfilment partners and must be returned to the address provided in our return instructions.

For damaged, faulty or incorrect goods, include photographs where reasonably possible.

Full details are available in our Return and Refund Policy and Shipping Policy.

Digital-product support

For help accessing a digital journal, printable, ebook or other download, email us with your order number and the device or app you are using.

Do not send copies of purchased files by email unless we specifically request them for troubleshooting.

Privacy questions

Questions about how we handle personal information can be sent to hello@kotoisa.co.uk.

Please also read our Privacy Policy.