Find answers to common questions about shopping with Kotoisa.
Do you deliver to Ireland?
Yes. Northern Ireland uses the United Kingdom delivery options shown at checkout. Selected products can also be delivered to eligible addresses in the Republic of Ireland.
For the Republic of Ireland, availability, delivery charges and estimated times depend on the products, delivery address and fulfilment partner. Enter your address at checkout to see the options available for your basket. Import VAT, customs duty or a carrier handling fee may apply where these charges have not been collected at checkout.
If no delivery option appears, please contact us with the product name and delivery postcode before ordering.
Where can I find more information about a product?
Check the product description for details. If you need more information before ordering, please get in touch with your question and the product name.
Can I request a change to my order?
Please contact us as soon as possible with your order number and the change you'd like to request. We'll check whether a change is possible.
What should I do if there's a problem with my order?
Please contact us with your order number and a description of the issue so we can look into it. Don't include payment details or other sensitive information.
How can I ask another question?
Get in touch with Kotoisa with your question. If it's about an order, include your order number to help us assist you.